PRIVACY POLICY - FUTURLAB

This privacy policy was last modified on 5th June 2025.

Overview

About us and how to contact us

FuturLab provides video games and will process your personal information when you play our games. If you have any questions about our data practices, your rights or have any concerns or complaints, you can contact us at info@futurlab.co.uk, or send a letter to the address provided below in Section 7.

How we use your personal information

We use your personal information to provide multiplayer functionality in our games and to respond to your support requests. We will also use your personal information to respond to your questions.

Who we share your personal information with

We rely on third parties for the purposes set out in this Privacy Policy, including support services. Additionally, we may share your personal information within our group and as required by law.

Where we process your personal information

Your personal information is processed by us or our service providers in different countries around the world, including the United Kingdom, the EEA and the United States of America.

Your rights

You may have rights to access, receive a copy of, or delete, your personal information or restrict processing of your personal information.

Changes to the Privacy Policy

Any updates or changes to this Privacy Policy will be published on the Website. The date of the most recent update will be shown at the top of the Privacy Policy, so you can easily see when any changes have been made. We encourage you to review the Privacy Policy whenever you access our Games to be kept up to date about our data protection practices and the ways you can help protect your privacy. Your continued use and access to the Games shall mean your acceptance of the changes to the Privacy Policy.

Introduction

This privacy policy (“Policy”) informs you of your choices and our practices in relation to your Information (as defined below). In this Policy, “FuturLab”, “we” or “us” refers to FuturLab Limited, a company registered in England with its office located at Preston Park House, South Road, Brighton, East Sussex, BN1 6SB, England. Where we collect your Information, we choose why we need to use your Information and how it is used, which means we are considered the data controller in certain countries For the purpose of this Policy, “Information” means any information relating to an identified or identifiable individual. This includes Information you provide us when you use our games (“Games”). When you use the Games, you accept our rules and policies which set out how we handle your Information, and you understand we collect, process, use and store your Information as described in this Policy. If you do not agree with this Policy, you must not play any of the Games. If you change your mind in the future, you must stop playing the Games and you may exercise your rights in relation to your Information as set out in this Policy.

1. PERSONAL INFORMATION WE COLLECT

We will process and use the following Information about you:

Information you provide to us
- Information collected through surveys: we may ask you to complete surveys about your experience. The Information we collect from you varies depending on the survey, but we typically ask you questions about your interests and habits, your opinion about different products and services and what you’d like to be offered in the future. We also collect your ratings, opinions, preferences, questions, pictures, and responses associated with that survey.
- Information you provide to us when: you contact us or our player support team.
- Identifiers: your IP address and user ID that are required for multiplayer support in the Game.

CHILDREN
Our Games are not targeted at people who are under the age of 18 (“Child” or “Children”). If you are a Child, we recommend that you obtain permission from your parents or legal guardian (“Parents”) to play our Games. You should also read this Policy with your Parents so they can help you understand anything you may not understand. If you are a Parent and are concerned about your Child’s use of our Games or have any questions, you can contact us using the details in section 7 below.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your Information to:

Provide you with the Games. We will use your Information to perform our contractual obligation towards you to allow you to play the Games, remember your progress, and allow you to play Games with your friends
Improve and monitor Game use. It is in our legitimate interests to improve our Games for our customers. When doing so, we may collect Information about you (including Information from third parties) when you play the Games.
Provide you with support and to respond to your requests or complaints. If you reach out to us for support, we will use your Information to respond and resolve your queries and facilitate support. When doing so, we perform our contractual obligation towards you.
Send you updates about in-Game offers. We will show you promotional offers and information about virtual content that can be downloaded in-game, which may be tailored to you based on gameplay, geography, device data and in-game interactions. We do this based on our legitimate interest.
Prevent fraud, defend FuturLab against legal claims or disputes, enforce our terms and to comply with our legal obligations. It is in our legitimate interests to protect our users against online abuse and other anti-social or illegal activity. Furthermore, it is also in our legitimate interest to protect our interests by (1) monitoring Game use to detect fraud or any other user behaviour which prejudices the integrity of our Games, (2) taking steps to remedy fraud and concerning behaviour, (3) defending ourselves against legal claims or disputes, and (4) enforcing our terms and policies. When doing so, we will process the Information relevant in such a case, including Information you provide us, Information we automatically collect about you, and Information which is provided to us by third parties.
Conduct surveys. From time to time, we may ask you to participate in surveys we conduct which are in our legitimate interest because they help us understand our userbase and improve the Games. If you choose to participate, we process your registration Information and any other Information collected through the survey questions.

3. WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We share your Information with selected third parties, including:

Other players and users will see your username and in-game activities, as well as any other Information you choose to share with them;
Vendors and service providers we rely on for the provision of the Games, for example:
- Cloud service providers that provide some of the game functionality (e.g. multiplayer support) and for data storage;
- Companies who belong to the same group as FuturLab. We share your Information with different entities which are part of our group of companies.
Law enforcement agencies, public authorities or other judicial bodies and organisations. We disclose Information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to comply with a legal obligation, process or request; enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection).
Change of corporate ownership. If we are involved in a merger, acquisition, bankruptcy, reorganisation, partnership, asset sale or other transaction, we may disclose your Information as part of that transaction.

SECURITY
Although we have in place security measures to maintain the privacy and integrity of your Information, unfortunately, the transmission of Information via the internet is not completely secure. We may also take extra steps to protect your Information and minimise the Information we process

4. WHERE WE PROCESS YOUR PERSONAL INFORMATION

We process your Information in several countries, including countries within the European Economic Area (“EEA”), the United Kingdom (“UK”), the United States of America and others. When we transfer your Information outside the UK or the EEA, we may transfer it to countries that have been recognised as offering an adequate protection by the EEA or the UK. When this adequacy status has not been offered, we use standard contracts that can be used in the EEA or the UK to safeguard your Information while transferring it outside the EEA or the UK.

5. HOW LONG WE STORE YOUR INFORMATION

Your Information is kept for as long as the Games are available to play. When deleting Information, we will take measures to make the Information irrecoverable or irreproducible, and electronic files which contain Information will be deleted permanently.

6. YOUR RIGHTS

If you are based in the EEA, United Kingdom, Switzerland, or Brazil, you will find more information below on which rights can apply. To exercise your rights, please email us at info@futurlab.co.uk.

Access. You have the right to access Information, and to receive an explanation of how we use it and who we share it with. This right is not absolute. For example, we cannot reveal trade secrets, or give you Information about other individuals.
Erasure. You have the right to request deletion of your Information. We may need to retain some of your Information where there are valid grounds for us to do so under data protection laws. For example, for the defence of legal claims, respect freedom of expression, or where we have an overriding legitimate interest to do so, but we will let you know when this is the case. Note that where the Information is held by a third-party data controller, such as an advertising partner or a payment processor, we will use reasonable steps to inform them of your request, but we recommend you contact them directly in accordance with their own privacy policies to ensure your personal data is erased.
Objection and withdrawal of consent: You have the right to (i) withdraw your consent where you previously provided such consent; or (ii) object to our processing of your Information where we process such Information on the basis of our legitimate interests (see above under How we use your personal information).
- To stop receiving notifications: please change your permission consent settings in the game or on your device.
Portability. You have the right to receive a copy of Information we process on the basis of consent or contract in a structured, commonly used and machine-readable format, or to request that such Information is transferred to a third party.
Correction. You have the right to correct any Information held about you that is inaccurate.
Restriction. You have a right in certain circumstances to stop us processing Information other than for storage purposes.

7. CONTACT & COMPLAINTS

We welcome questions, comments, and requests regarding this Policy. These should be addressed to info@futurlab.co.uk. You can also send a letter to Preston Park House, South Road, Brighton, East Sussex, BN1 6SB, England. If you wish to make a complaint about how we process your Information, please contact us at info@futurlab.co.uk and we will endeavour to deal with your complaint as soon as possible. This is without prejudice to your right to start a complaint with a data protection authority.